Shipping Policy - Eleven Elevens Collection
Shipping Policy
Eleven Elevens Collection by Timro Hamro Bazar is committed to providing a seamless shopping experience, including prompt and reliable shipping services within Nepal. Please review our Shipping Policy for comprehensive details:
Dispatch Time:
Orders are typically processed and dispatched within 1–2 business days of receiving the payment confirmation outside the valley. Inside the Kathmandu Valley, orders are delivered via Cash on Delivery. If customers need the product urgently, Pathao Instant Delivery can be arranged within Kathmandu, with same-day delivery available for orders placed between 10 AM to 7 PM.
Delivery Areas:
We currently offer shipping services within Nepal. For deliveries outside Nepal, please contact our customer support for assistance via WhatsApp Messenger, Facebook Page, or Instagram Page.
Shipping Methods:
We partner with trusted courier services to ensure safe and timely deliveries. Standard and expedited shipping options are available during the checkout process.
Shipping Duration:
Standard Shipping: Estimated delivery within 3–7 business days, depending on the destination.
Expedited Shipping: Guaranteed delivery within 1–3 business days for select locations.
Shipping Charges:
Shipping charges are calculated based on the weight of the items, the selected shipping method, and the delivery destination. All applicable charges will be clearly displayed during checkout.
Order Tracking:
Once your order is dispatched, you will receive a confirmation email with a tracking number. You can track the status of your shipment through our website or the courier’s online portal.
Delivery Issues:
In case of any delivery issues or delays, our customer support team is available to assist you. Please contact us at [email protected] or call our helpline at +977 9808451205.
Shipping Updates:
We strive to keep our customers informed about any changes in shipping status. Regular updates will be provided via email, SMS, or DM.
Shipping Holidays:
Shipping services may be temporarily unavailable on public holidays or during unforeseen circumstances. Any such instances will be communicated in advance.
By shopping with Eleven Elevens Collection by Timro Hamro Bazar, you agree to abide by the terms outlined in our Shipping Policy. We continuously work toward improving our services to ensure a delightful shopping experience for our valued customers.
If you have any queries or require further assistance, please don't hesitate to contact our customer support team.
Thank you for choosing Eleven Elevens Collection by Timro Hamro Bazar!
